Returns, Exchange & Refund Policy

Last Updated: 20-Sept-2026

We want you to love your IKIMI purchase. If you are not completely satisfied with your order, we are here to help.

1. Return & Exchange Window

Eligible products may be returned or exchanged within 7 days of delivery.

The product must be:

  • Unused
  • Unworn
  • Unwashed
  • Undamaged
  • In its original condition
  • Returned with original packaging, tags and accessories

Products that do not meet these conditions may not be eligible for return or exchange.

2. Products Not Eligible for Return

For hygiene and safety reasons, certain products may not be eligible for return or exchange once delivered/opened/used.

This includes eye masks, scrunchies, slippers and robes.

3. Wrong or Defective Product

If you receive:

  • The wrong product
  • A defective product
  • A damaged product

please contact IKIMI within 48 hours of delivery.

We may request photographs or videos to assess the issue.

If the issue is confirmed to be attributable to IKIMI or transit damage, we will provide an appropriate resolution, which may include replacement, exchange or refund.

4. Change-of-Mind Returns

For an eligible return due to a change of mind, the product must meet all return conditions stated above.

The customer bears the applicable return/reverse-shipping charges for change-of-mind returns.

5. Return Pickup

Once a return is approved, IKIMI may arrange a reverse pickup through its logistics partner.

The returned product must be securely packed to prevent damage during transit.

Shiprocket's terms state that packaging for a reverse pickup is the customer's responsibility and that reverse pickup charges may apply.

6. Refunds

Once the returned product reaches IKIMI, it will be inspected.

If the return is approved, the refund will be initiated to the original payment method, subject to the applicable refund terms.

Refund initiated within 5–7 business days after successful return inspection.

The time taken for the amount to reflect in the customer's account may vary depending on the payment provider/bank.

7. Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, IKIMI may offer an alternative resolution, including a refund where applicable.

8. Return Rejection

A return may be rejected if the product:

  • Has been used or worn
  • Has been washed
  • Is damaged after delivery
  • Is missing original packaging/tags
  • Shows signs of alteration
  • Does not meet the stated return conditions

9. RTO / Refused Delivery

If an order is returned to IKIMI because of refusal of delivery, an incorrect address, repeated failed delivery attempts or other customer-attributable reasons, applicable shipping/RTO charges may be deducted from any eligible refund.

Shiprocket's agreement confirms that RTO freight charges apply at prevailing rates.

10. Important Note About Transit Damage

For any transit-related damage, please report the issue to IKIMI as soon as possible and within 48 hours of delivery.

Shiprocket's agreement specifies a 48-hour window for claims relating to damage, pilferage, tampering and similar issues.