Shipping & Delivery Policy

Last Updated: 20-Sept-2026

At IKIMI, we carefully prepare every order so that it reaches you safely and beautifully.

We partner with Shiprocket for our shipping and logistics services. Shiprocket's courier partners are responsible for the pickup and delivery of orders, with the courier assigned based on the destination PIN code, shipment type and service availability.

1. Shipping Across India

IKIMI currently offers shipping to serviceable locations across India.

Delivery availability may vary depending on the destination PIN code and courier serviceability.

2. Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, festive periods, new launches or periods of exceptionally high order volume, processing may take slightly longer.

3. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is:

  • Metro cities: 2–4 business days
  • Other cities: 3–6 business days
  • Remote locations: 5–8 business days

These are estimated timelines and may vary depending on the destination, courier serviceability and circumstances beyond our control.

4. Order Tracking

Once your order has been shipped, you will receive tracking details through the contact information provided at checkout.

You can use the tracking information to follow your shipment.

Shiprocket provides online tracking through its logistics partners.

5. Shipping Charges

IKIMI policy:

  • Free shipping on orders above ₹3,999
  • ₹99 shipping fee on orders below ₹3,999

The final shipping charges applicable to your order will be displayed at checkout.

6. Cash on Delivery (COD)

COD may be available for selected PIN codes and orders, subject to eligibility.

Where COD is available, the courier partner will collect the payment at the time of delivery. Delivery partners from Shiprocket will only complete delivery once payment is done upon delivery.

Please note that if you decide to make an online payment while your initial payment method was COD, it will depend on delivery partner to update on their end and delivery will be done once it reflects that payment is received on Shiprocket's end.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts if you are unavailable at the time of delivery.

Please ensure that the phone number provided during checkout is active and that someone is available to receive the package.

8. Incorrect or Incomplete Address

Please carefully check your:

  • Name
  • Complete delivery address
  • PIN code
  • Mobile number

before placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the shipment may be returned to origin. Shiprocket's terms provide for forward and RTO freight charges where incorrect or incomplete shipment information causes a return.

9. RTO — Return to Origin

An order may be returned to IKIMI if it cannot be delivered or is refused/not accepted by the customer.

Shiprocket applies RTO charges according to its prevailing rates.

If an order is returned to origin because of an incorrect address, repeated delivery failure, refusal of delivery or other circumstances attributable to the customer, IKIMI may deduct applicable shipping/RTO costs before processing any eligible refund.

10. Damaged or Tampered Package

We take great care in packaging every IKIMI order.

If your package appears damaged, opened or tampered with at the time of delivery, please:

  1. Take photographs/videos of the package before opening it.
  2. Mention the damage/tampering on the delivery/POD record, wherever possible.
  3. Contact IKIMI within 48 hours of delivery.

Shiprocket's agreement requires damage, pilferage, tampering and similar claims to be notified within 48 hours of delivery.

11. Wrong, Defective or Damaged Product

If you receive a wrong, defective or damaged IKIMI product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs/videos of the product
  • Photographs/videos of the outer packaging
  • Shipping label, where applicable

Our team will review the request and, where the issue is attributable to IKIMI or transit damage, arrange an appropriate replacement, return or refund in accordance with our Returns & Refund Policy.

12. Reverse Pickup

Where a return is approved and reverse pickup is available, IKIMI may arrange the pickup through its logistics partner.

Shiprocket's terms provide for reverse pickup services and state that applicable reverse-pickup and freight charges may be charged.

Whether these charges are borne by IKIMI or the customer will depend on the reason for the return and IKIMI's Returns & Refund Policy.

13. Delays Beyond Our Control

Occasionally, delivery may take longer than the estimated timeframe due to circumstances such as:

  • Weather conditions
  • Natural events
  • Public holidays
  • Operational disruptions
  • Courier delays
  • Remote-area delivery
  • Incorrect/incomplete address
  • Other circumstances beyond IKIMI's reasonable control

We will make reasonable efforts to assist you in tracking and resolving delayed shipments.

14. Contact Us

For any questions regarding your order or delivery, please contact:

IKIMI Customer Support
Email: support@ikimistore.com
WhatsApp/Phone: +91 92170 57199
Business Hours: Monday – Saturday, 9:00 am to 6:00 pm